Faqs
Email: Orders@worldofcrow.com
We're always happy to help!
Fit And Size
1. Do you have a women's size chart to refer to?
Our women's size chart is conveniently located next to each garment on our website. Alternatively, you can also find our sizing chart and guide here. If you're unsure about sizing and need assistance, feel free to contact us. If the size you ordered doesn’t quite fit right, we're happy to exchange it for you at no additional cost.
2. What is an oversized fit?
Oversized fits in women's fashion are celebrated for their comfortable, casual, and breezy style. The idea is to embrace a relaxed fit without strict structure.
3. Do you offer maternity sizes?
While we don’t have a specific maternity line, we do offer some styles with a relaxed fit. For more information about fit, please reach out to us; we'll be glad to assist you.
4. Do you offer plus sizes?
Yes, we offer sizes ranging from XXS to 4X. Please consult our stylist before placing your order for personalized assistance.
Customization
1. Can you customize an outfit for me?
Absolutely! Our stylist will provide you with the latest textile directory, allowing you to choose the fabric and style from our collections.
2. I am interested in purchasing an outfit that is marked sold out on the website. Can I still order it?
Of course! We're more than happy to recreate it for you in a different textile. Our stylist will share the available options from our textile directory.
3. How can I include additional notes when placing an order?
As you add a product to your shopping basket, you'll notice a text box at the bottom right of your screen. Feel free to add any notes there, and we'll reach out to you if we need further information.
Secured Payment
Is it safe to use our Credit/Debit card?
Absolutely. At Crow, we prioritize the security of every purchase. Your credit card transactions are safeguarded, and you'll always be prompted to enter your CVV code with every order. Additionally, our payment department conducts anti-fraud checks for enhanced protection before approving orders.
Which payment options do you accept?
We accept all major credit/debit cards, as well as secure payment options through our merchant partners PayPal and Shopify Payments. Should you encounter any issues during payment, please contact us here.
What are the options for buying now and paying later?
Yes, you can opt for instalment payments.
How do I use my discount code?
You can enter your discount code in the designated text box on the Shopping Bag page.
Do you offer discounts or end-of-season/Black Friday offers on your collections?
We frequently offer discounts during sales and promotions, and we always have a dedicated sale section. Be sure to subscribe to our newsletter to stay informed about our latest offers.
Do you sell gift cards?
Yes, we do offer gift cards.
Do you offer a first-time purchase discount?
Yes, as a token of appreciation, we offer a 10% discount on your first purchase. Simply use the code FIRSTCROW.
Reliable Deliveries and Pickups
Do you ship internationally?
Yes, we ship worldwide.
Who are your courier partners?
Our delivery partners include BlueDart, DHL, USPS, and UPS.
Where will my order be shipped from?
All orders are shipped from our workshop in India and warehouse in NJ, U.S.
Can I choose the delivery date and time?
For more information about delivery options, please contact our customer care team.
How will my package be delivered, and when will I receive my order?
All orders are typically delivered within 10-15 working days.
How do I track the status of my order?
Once your order is dispatched, you'll receive a tracking number via email. Simply click on the link provided to track your order.
Can I make any changes to my order after placing it?
Yes, please email our customer service at orders@worldofcrow.com within 24 hours of purchase for any modifications, including changes to recipient details or delivery addresses.
Can I change my shipping address after placing an order?
Yes, changes to shipping addresses can be made if the order has not yet been dispatched. Please reach out to our customer care team for assistance.
Do you cover custom duties on international orders?
We do not cover custom duties. Customers are responsible for any additional charges upon delivery.
Do you cover the loss of stolen packages?
Yes, we ensure that all packages are secure. In the rare event that your package is lost or stolen, we will cover the loss.
Return And Exchange
How do I return my order?
If you're not satisfied with your purchase, please inform us within 7 working days and follow the return process outlined below:
1. Log in to your account.
2. Select the relevant order.
3. Choose the item(s) and reason for return.
4. Submit your request.
5. Once approved, you'll receive an email with return shipping instructions and a prepaid label.
Bulk/Wholesales
Do you offer wholesale/bulk trading?
Yes, kindly visit our wholesale page here or email us at business@worldofcrow.com for more information.
Do you offer franchises?
Yes, we're open to discussing business opportunities. Please email us at business@worldofcrow.com for further details.
Quality And Pricing
What craftsmanship can I expect from Crow clothing?
Our garments are meticulously crafted with attention to detail, using high-quality fabrics. With proper care, we expect our garments to become cherished favorites in your wardrobe for years to come.
What excellence can I expect from the textiles used in Crow clothing?
We prioritize handwoven textiles that are in harmony with nature, offering exceptional comfort and breathability. Our textiles are entirely biodegradable and ethically sourced, minimizing environmental impact.
Why are the garments priced the way they are?
Our pricing reflects the craftsmanship involved in creating each garment, fair wages for artisans and weavers, and our commitment to ethical practices throughout the production process.
Where are Crow garments manufactured?
Our garments are meticulously crafted at our workshop in Ahmedabad, Gujarat, India, using textiles handwoven in different parts of India.
How can I learn more about the garment I wish to purchase?
We provide detailed descriptions of our garments, including fit, style, detailing, and the handwoven fabrics used. Feel free to reach out if you need further assistance.
Does the actual product vary from the picture on the website?
Due to differences in brightness and monitors, the colors of the actual product may vary slightly.
What does handwoven textile mean?
Handwoven textiles are crafted using traditional, non-powered processes and tools, resulting in eco-friendly fabrics with unique characteristics.
What is organic cotton textile?
Organic cotton textiles are made from cotton grown naturally without the use of pesticides, offering biodegradability and sustainability.
How are natural dyes made?
Natural dyes are derived from various plants, including roots, leaves, fruits, barks, and flowers.
Do you use natural dyes in all your garments?
We strive to use natural dyes whenever possible.
What does sustainability and eco-friendliness mean to World of Crow?
At Crow, sustainability means prioritizing environmentally friendly practices throughout the production process, ensuring minimal impact on the environment and communities.
What does Fair Trade mean to Crow?
Fair Trade principles ensure that our artisans are paid fair wages and work in humane conditions, aligning with our commitment to ethical practices.
What are Azo-Free dyes?
Azo-Free dyes are synthetic dyes that do not contain harmful compounds known as aromatic amines, making them safe for both consumers and the environment.
What is minimal fashion?
Minimal fashion emphasizes simplicity and essential style, often characterized by classic silhouettes and fine detailing.
Product Care
How should I take care of my dress?
To maintain the beauty of your garments, we recommend following the care instructions provided here.
General Questions
Do you have a retail store?
Currently, we don't have a flagship store. Our collections are available through stores worldwide. Click on the link to find our stockists.
Where is your studio located?
Our studio is located at 6th floor, Pushpak Vikas Mandal, Nr. Cama Hotel, Khanpur, Ahmedabad, Gujarat 380001, India.
Do you allow visitors to your workshop?
Absolutely! We'd be delighted to welcome you to our workshop and provide insights into our processes. Please contact us here to arrange a visit.