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Returns

 At Crow, we take pride in handmade clothing that is stitched with precision and talent. Our textiles are handwoven and naturally dyed, which may result in slight irregularities and a natural fading of dyes over time. These are not defects, simply unique signs of the effort that goes into creating atypical handcrafted clothing. 

We’re sorry to know that the package you have received is not up to the mark. In the case that it looks tampered with or damaged prior to delivery, please refuse to accept the package. Kindly return it to the delivery person. We guarantee to provide a replacement at no additional cost. Please get in touch with us by calling our customer care at +91 9099311110. We are also available by email; send us a message at orders@worldofcrow.com. 

In the case that you are not happy with the product received, please inform us within 7 working days, we accept returns in an easy and hassle-free process.

Kindly follow the steps below to ensure a smooth return. 

  1. Log in to your account.
  2. Select the relevant order.
  3. Choose the item(s) and reason for return.
  4. Submit your request.
  5. Once approved, you'll receive an email with return shipping instructions and a prepaid label.
  6. Please note that the merchandise returned should be in its original condition, unworn with tags and packaging included as it was. If the items look used or tampered with, we will decline the return and won’t be able to issue a refund, and will be sent back at cost of the buyer.

*To express our apologies, we're offering a $50 discount on your next or current purchase with the code LOVECROW.

Due to merchandise restrictions, we will not accept returns and issue refunds for any items purchased from our stockists.

Refund

After the package arrives at our warehouse, our team will inspect to ensure that the package has been returned within the same condition it was sent out in. We aim to issue a refund to you within 5 to 7 days, depending on the time of the year. Kindly keep an eye on your inbox for a refund confirmation email. 

Returns for store credit will receive a credit equal to 100% of the value of the returned item. This store credit will never expire and can be used toward any purchase on our site. If you choose to return an item for a refund to the original payment card, a $10 handling fee plus a 5% restocking fee based on the total order value will apply. Please note that while shipping from our warehouse to you is free, all orders are produced on demand, and returns incur additional costs.

In the case that the package is unsatisfactory, it will be sent back, and we exercise our right to reject returns. 

*In the case the shipment is directly sent to our address, without any prior notice, we wont be able to make a refund or be responsible for the loss of package. 

 


FAQs 

Can I combine returns from different orders?

In the spirit of saving the environment, we accept returns of multiple orders in the same box. Kindly ensure that the tags and packaging are intact. If you decide on this, please let us know with an email to orders@worldofcrow.com to avoid miscommunication. 

I want to return a gift, can I still get a refund on it?

Unfortunately, we do not accept returns from gifts.

 

Exchange

We understand that sizing estimates are difficult over the screen. To make fittings easier, we are happy to change sizes or colors as long as it is within 7 days of your delivery date. However, concerning our carbon footprint, we only encourage this exchange once. 

When filling out the return form, kindly choose ‘Exchange’ as the option and express the preference of your desired size, style, color that you would like in your replacement. We will then make sure your preferred item, in particular, is held for you by the time we receive your return. 

Please note that we will ship out the new exchange order once we receive and process the original item at our NJ warehouse. This process typically takes 1-2 weeks.


Please note: 

  • We currently do not provide exchanges or returns outside of the U.S. 
  • We do not exchange Masks, Scrunchies, and Accessories for hygiene reasons. 

Repairs

Crow believes in quality, and we want you to enjoy your dress for years to come. If you need an item repaired due to wear and tear, please contact our customer care.


Order Cancellation 

We accept order cancellations within 24 hours of your order. This is a short window as every piece at Crow is made to order and would otherwise result in immense environmental waste. Please contact us at orders@worldofcrow.com for cancellations. 

*No Return Or Exchange On Discounted Items. 

*No Return outside United States.

*We do not accept returns on hats, jewelry, bags, or items from our "Labels with Love" collection.

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